Comcast attempted to fine a man nearly $3,000 for moving to an area that the internet service provider didn’t cover.
The man, a graphic designer from Tennessee, informed Comcast that he would be moving to a new address, with the company confirming with him that they could set him up with a new business-class service, even arranging an appointment for him to meet with a technician at his new property.
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However, when the technician failed to arrive on the arranged date, the man contacted Comcast only to discover that he had been hit with a $2,789 fee for “cancelling” his Comcast subscription, due to them not serving the area he had moved to.
Comcast told the man that he would need to pay 75% of his business-class broadband package due to him “terminating” his contract before the end of its 3-year expiry date, even though the man had stated that he wanted to remain with Comcast and had no prior knowledge of them not serving the area he was moving to.
The man said: “I didn’t think that was fair, to pay an early termination fee, because I wanted to keep their service, and due to them not offering it in my area, I feel like I was being punished because they don’t offer the service here.”
Needless to say, it was only when the man appeared on Nashville news station WSMV-TV that Comcast retracted the fine, stating that due to the “extenuating circumstances” of the man’s case they would waver the early termination fee.
